Shipping policy
Shipping Policy
Order Processing
All of our products are made to order and are produced and prepared for shipment after an order is placed.
Orders are generally processed and prepared for shipment within 1–7 business days, depending on the product and order requirements.
Please note that production times may vary depending on product availability, order volume, holidays, and other circumstances.
Production time is separate from shipping time. The total delivery time therefore includes both the time required to produce your order and the time required to deliver it.
Shipping & Delivery
Once your order has been produced and shipped, delivery times depend on your destination, shipping method, carrier, customs processing, and other circumstances.
As a general estimate, delivery may take approximately:
United States: 2–7 business days after production
United Kingdom & Europe: 2–7 business days after production
Other international destinations: delivery times vary depending on the destination and may take longer
These delivery times are estimates only and are not guaranteed delivery dates.
Delivery times may be longer during holidays, periods of high order volume, severe weather, customs processing, carrier delays, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated based on the products in your order, your shipping destination, and the available shipping method.
The applicable shipping cost will be displayed at checkout before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.
Please note that tracking information may take some time to become active after your order has been handed over to the shipping carrier.
Multiple Shipments
Your order may arrive in more than one package if different items are produced or shipped separately.
In such cases, you may receive multiple tracking numbers, and individual items may arrive at different times.
This does not mean that your order has been incorrectly fulfilled.
International Orders, Customs & Import Fees
We ship to customers in multiple countries worldwide.
For international orders, the customer may be responsible for applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are determined by the relevant authorities in the destination country and are outside of our control. We cannot predict the amount of these charges.
Customs clearance may also result in additional delivery delays.
By placing an international order, you acknowledge that additional customs duties, taxes, or import fees may apply.
Delivery Delays
We make every reasonable effort to ensure that orders are processed and delivered within the estimated timeframes.
However, delivery dates cannot be guaranteed.
We are not responsible for delays caused by shipping carriers, customs authorities, weather conditions, holidays, strikes, carrier disruptions, incorrect or incomplete shipping information, production delays, or other circumstances beyond our reasonable control.
A delivery delay does not automatically qualify an order for a refund or cancellation.
If your order is significantly delayed or there appears to be an issue with the delivery, please contact us at aitumar68@gmail.com with your order number and tracking information. We will review the situation and assist you where possible.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
Once an order has entered production or has been shipped, we may not be able to change the shipping address.
If an order cannot be delivered or is returned because an incorrect or incomplete address was provided by the customer, additional shipping charges may apply if the order needs to be reshipped.
Lost or Damaged Packages
If your package is lost, damaged, or appears to have a delivery issue, please contact us at aitumar68@gmail.com as soon as possible and provide your order number and tracking information.
We will review the issue and, where applicable, work with the relevant shipping or fulfillment service to assist with resolving the matter.
Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time.
Any changes will be posted on this page and will apply to orders placed after the updated policy becomes effective.
Contact Us
If you have any questions regarding shipping or delivery, please contact us at:
aitumar68@gmail.com